Warning: “You must be ready to respond online during the day”
Workshops risk losing business if they’re unavailable to respond to customers enquiring online during regular working hours, Autobutler.co.uk warns.
Analysis by Autobutler shows over two thirds of visitors to its online servicing, maintenance and repair portal request job quotes on the site between 8am and 5pm, weekdays.
Says Clive Thorpe, Autobutler’s UK sales director: “This shows it’s vital for garages to be accessible online during office hours and able to react promptly to such enquiries.
“Autobutler makes this easy, because our system captures and manage those potential customers. Not only do you have the chance to bid for all local job request submitted on our system, you have the flexibility to pick and choose which requests you want to respond to.”
Autobutler.co.uk is now signing up a growing number of UK workshops, helping them ensure they don’t miss out on being able to respond quickly to drivers who increasingly turn to the Web to research and book planned and unplanned maintenance.
Clive adds: “If you fail to get back to a customer who gets in touch directly you’re unlikely to hear from them again, but garages belonging to Autobutler.co.uk can be selective yet enjoy the same chance every time customers come to us.”
Workshops of all types can sample the Autobutler offer with a three-month ‘try before you buy’ trial. To learn more call 0808 1682 048, emailing info@autobutler.co.uk or visit www.autobutler.co.uk.